Return Policy
The Paw Choice® “Love It” Guarantee
We want you thrilled with our products! Your satisfaction is our #1 priority and we’ll always do our best to take care of you.
We’re so confident you’re going to love our products that we stand behind them completely. Try it for up to 30 days from the date of your order and if for any reason you feel an item isn’t the absolute best for your dog, we'll take it back and issue you a refund - no questions asked!
To initiate a refund request, send an email to our friendly customer support team at support@pawchoice.com (or use our Contact Form). Include your Order Number and the reason for your return.
Please don't send your item back to us without contacting our customer service first, as we will not be able to process the return this way.
Returns & Refunds (if applicable)
Once a refund is approved, the refund amount will be credited back to your original method of payment.
A maximum of 1 unit will be refunded without needing to be returned to us. Any additional units will need to be returned to us unused to receive a refund.
If returning unused items back to us, please use a trackable shipping method, as we can't guarantee that we will receive your returned item.
In cases where we have shipped you an incorrect product or there is an error with the shipping, we will re-ship your order at our expense.
Order Cancellations:
If you wish to cancel your order, please contact us as soon as possible. We will do our best to cancel or update the order, but can't guarantee we'll be able to since all orders are immediately sent for fulfillment. Shipped items will need to be returned to us for a refund.
Please Note:
- We are not responsible for lost items once the package tracking has been updated as “delivered” by the shipping carrier to the address provided to us. It is the customer’s responsibility to provide us a correct shipping address upon purchase and to ensure safe pickup of the delivered items.
- All shipping costs are non-refundable and the customer is responsible for shipping costs when returning an item (if applicable).
- All sales are final for Gift Cards and Stickers/Decals.